Litigation and Dispute Resolution
Pursuant to and in compliance with the provisions of Law no. 144/2015, of 08.09, «Inserir nome da empresa» provides the information necessary for the client to exercise its right of complaint to an official and impartial entity, to help resolve the dispute in question. Alternative dispute resolution is the mean that all consumers have at their disposal to appeal to official agencies to help them in the resolution of any conflict, before opening litigation in the courts. As a rule, the procedure can be described as follows:
1) The customer asks a impartial third party who acts as an intermediary between you and the supplier or service provider, who is the target of the complaint.
2) The intermediary may suggest a solution to your complaint, impose a solution on both sides or bring the parties together to find a solution. Alternative dispute resolution can be translated into "mediation", "reconciliation" or "arbitration". Alternative dispute resolution is usually less expensive, less formal and faster than the judicial process. So, in the event of dissatisfaction with the service provided, the consumer may resort to the alternative consumer dispute resolution entity “Center for Consumer Information and Arbitration of Porto” with the electronic website www.cicap.pt, of which Mediator is adherent.